Support

Email [email protected]. Include your company name, the tool you were measuring, your browser and extension version, what you expected, and what happened. If you attach a screenshot, hide any unrelated personal or confidential information first.

Never send passwords, authentication codes, API keys, or browser session cookies.

Sign in with the Ventra account that belongs to your company. Sign into each business tool in the same browser profile where the extension is installed. If a measurement needs administrator access, ask your company's administrator for help, or use a partial reading if one is offered.

If Google sign-in fails, include the error message in your support request. You can also sign in with your email and password if that is set up for your account.

Select the tools you want to measure and grant the site access the extension asks for. Keep a tool's tab visible when Ventra asks you to. Review the evidence and scope of each result before saving. A partial reading or estimate may not cover your whole company.

If you install from the Chrome Web Store, use the link in your Ventra account. The extension updates automatically.

If you install it manually:

1. Download the latest version from your Ventra account and unzip it.
2. In Chrome, go to the Extensions page and turn on Developer mode.
3. Click Load unpacked and select the unzipped folder.
4. Click the Ventra icon to open the panel.

To update a manual install, download the newest version and repeat these steps. Manual installs do not update automatically.

You can choose to download data from a tool to your own device, either manually or automatically. Files are saved to your browser's download location.

• Needs access: the extension needs your permission to open that tool's site. Click Allow access in the panel.
• Needs sign-in: sign into the tool in the same browser profile, and the measurement continues.
• Wrong account: sign into the tool with your company account, not a personal one.
• Admin only: some totals are visible only to an administrator. Ask your admin, or use a partial reading if one is offered.
• Tab must be visible: some tools only load while their tab is on screen. Use Show for a few seconds when the panel asks.
• No number: if the extension can't confirm a figure, it reports "no number" instead of guessing.

• Stop a measurement: use the stop control in the extension panel.
• Revoke site access: open your browser's Extensions page, select Details under Ventra, and remove the sites you no longer want it to access.
• Uninstall: remove the extension from your browser's extension settings.

Uninstalling the extension does not delete measurements already saved to your company's Ventra account. To delete saved information, email [email protected].

Read our Extension Privacy Notice, Privacy Policy, and Terms of Service.

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